Returns & Exchanges
At Word on Fire, we are committed to your complete satisfaction with our premium fashion collections. If your purchase does not meet your expectations, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Attach Shipping Label
Download and print the prepaid shipping label provided via the portal and affix it clearly to the outside of your return package.
Receive Refund or Exchange
Once our team inspects your return, we will process your refund to the original payment method or ship your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing